Internal applicants only

Job details


The Registry

Responsible to

Academic Registrar




£38,034 to £51,430 per annum

Closing date

Monday 31 January 2022

Contract type

Fixed term contract for 12 months

Post type




About the role

The Registry Improvement Manager will lead a review of Registry processes and systems supporting the delivery of taught and research programmes at the University of Derby.  You will be a key member of the Registry Leadership Team and play a key role in delivering the Registry Vision which is to: provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise.  Our Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.  

This is a Fixed Term contract for 12 months. This is a secondment opportunity for internal applicants only. For more details please review the Secondment policy, available on the Policy Hub.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

Principal accountabilities

Registry Activity

  1. As part of the Registry leadership team, work collaboratively to create a talented and motivated workforce that have the ambition and capabilities to deliver a sector leading high performance culture that promotes wellbeing, diversity and opportunity for all, essential in providing the best possible student experience.
  2. Work with client areas to interpret, articulate and deliver their requirements for the short, medium and longer term.  Deliver high-quality diagnostics, interventions and solutions, enabling client areas to effectively meet their needs.
  3. Support College and University leaders with regular funding and data horizon scanning to better understand the nature and pace of change in the sector and identify potential opportunities, challenges, and likely future developments.
  4. Develop collaborative ways of working across The Registry, ensuring that governance and best practice is intrinsic in all working practices.
  5. Actively develop collaborative relationships and partnerships with College leadership teams, academic colleagues and other Professional Services to ensure that the needs of the College are being supported with a particular focus on supporting the following strategic priorities: a. TEF b. NSS c. REF d. Retention and achievement  e. Graduate Employability
  6. Ensure that relevant data, processes and documentation are optimised for the efficiency and effectiveness of student performance, consistent with external agency regulations and compliant with the requirements of University policies, procedures and audit.
  7. In conjunction with other member of the Registry Leadership Team drive and shape a Registry service which is focused on agreed principles of service excellence to assure consistent quality provision for students and staff that facilitate their success.
  8. Provide expert advice, support and guidance on shaping and implementing organisational change and business process improvement.
  9. Engage in external professional networks, keeping up to date with knowledge and developments in the FES, Higher Education and wider education sectors. Research practice in other settings to help inform proposals for improvement and change.
  10. Manage budgets as necessary in line with the University’s financial regulations.

Specific project support

  1. To be responsible for the successful management of the review through the entire life cycle from identify through transition and into post-delivery review, working effectively with colleagues across the University to ensure project delivery is on time, on budget and to the satisfaction of the end-user.
  2. To work closely with internal and external stakeholder groups to ensure expectations are effectively managed and communications are timely and effective; this entails working to build and maintain excellent relationships within the University and external consultants and agencies.
  3. Liaise with key stakeholders to understand their requirements, both current and future. Manage expectations within the scope of project; influencing, facilitating, and leading on design to meet current and future operational requirements.
  4. Identifying, analysing and interpreting complex data and evidence, making recommendations for process improvements or new service opportunities.
  5. Facilitating the creation and validation of process maps to describe both ‘as is’ and ‘future state’ service / business processes.
  6. Ensure actions, issues, risks and queries are effectively managed by identifying the challenges and obstacles to successful delivery.  Develop activities to address and adapt to concerns.
  7. Using work packages/other management tools project mange the whole project through to closure.
  8. Ensure that communication plans are implemented and all project participants are kept informed and connected.

Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

This vacancy is only available to internal applicants.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Whilst this role is eligible for sponsorship under the Skilled Worker Route, we recommend that you assess your individual eligibility before applying for this position.

Visit for more information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download job descriptionDownload job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.