Job details


Student Performance and Engagement

Responsible to

Student Experience Manager


Kedleston Road, Derby Campus


£21,007 to £22,627 per annum

Closing date

Sunday 21 August 2022

Contract type

Fixed term contract 12 months

Post type




About the role

The University of Derby Online Learning is a leader in online learning both in the UK and globally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options.

We have an exciting opportunity for an experienced advisor to join our team. As an Online Learner Advisor in the Student Experience team, you will be responsible for building robust student service activities, working closely with both academic teams and support services to enhance the student experience and to ensure deadlines are met and regulations are followed.   

Potential interview date - 2nd September

Principal accountabilities

  1. Create positive relationships with a caseload of students (by subject/programme).
  2. Improve retention rates by building relationships with student group, anticipating needs and communicating regularly.
  3. Work to predetermined departmental targets with regards to enrolment and retention.
  4. Work closely with academic team to monitor student engagement and implement strategies to re-engage students.
  5. Academic Lead/Programme Leader liaison concerning production and timely distribution of individual study plans.
  6. Encourage and support enrolment activity within specified deadlines.
  7. Manage student finance claims/sponsorship processes.
  8. Provide advice and guidance to students regarding pace of study, withdrawals, authorised breaks from study, exceptional extenuating circumstances.
  9. Develop and produce monthly retention statistics and trend reports by programme.
  10. Attend and contribute to programme committees and programme health checks.
  11. Maintain student management system, ensuring all communications and actions are recorded accurately, in a timely manner and within GDPR regulations.
  12. Assist with Exceptional and Extenuating Circumstances (EEC) panels and assessment board processes to ensure consistency of contact and approach.
  13. Provide a high level of customer service to both internal and external customers, dealing promptly and effectively with all communication.
  14. Any other duties commensurate with the level of responsibility of the post and as required by the Online Learner Advisor Team Leader.

Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements

Desirable Criteria


Skills, knowledge and abilities


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Online Learner Advisor job descriptionDownload Online Learner Advisor job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.