Job details


Library and Learner Support

Responsible to

Library Experience Manager


Kedleston Road, Derby Campus


£17,961 to £19,015 per annum pro rata

Closing date

Wednesday 26 January 2022

Contract type


Post type




About the role

The University Library is a dynamic and inspiring place to study and learn. The frontline team promotes the Library as a safe and welcoming place to study for all our students and visitors. We seek a friendly person who can build rapport and has the skills to provide clear and accurate information in a timely fashion. Working as a part of a team you will support Library users, in person and virtually, to ensure a high quality Library experience. You will welcome visitors, respond to queries, and provide advice to enable access to resources and spaces; placing the student at the heart of all processes and systems to deliver excellent and efficient service.

We will support you in the delivery of excellent service by providing training with our Library systems. Digital capabilities and Microsoft office skills are essential to operate effectively in this role. The Library team work together to achieve tasks and are supportive of each other, the ability to work collaboratively and inclusively is the key to success in this role.

If you are someone who enjoys working in a friendly environment, learning new things and are inspired to help people find information, the University of Derby Library is looking to recruit you.

Please note that there are 2 part-time positions available: 

Post 1 is a 15 hour per week contract:


10:15 - 19:15


07:45 - 15:45

Post 2 is a 19 hour per week contract:


09:00 - 17:00


08:00 - 13:00


07:45 - 15:45

Principal accountabilities

  1. Offer a welcoming and informative experience to library users:
      • Respond to a range of queries and transactions face-to-face, by telephone, and virtual enquiry services. 
      • Provide appropriate advice, information and support to library users and enquirers, using knowledge and understanding of library systems, services, and resources.
      • Use judgement to refer on to other library teams and other Professional Services. 
      • Develop information, communications, and resources in a variety of formats to anticipate library user needs and enable self-service.
      • Seek feedback and ideas from library users in all interactions, ensuring enquiries are resolved for individual users and that ideas and issues are reported and responded to, in order to enhance services.


  2. Seek feedback and ideas from library users in all interactions, ensuring enquiries are resolved for individual users and that ideas and issues are reported and responded to, in order to enhance services.
  3. Provide administrative support relevant to the work of the team and the needs of users, including loan and reservation services, library access, feedback, room bookings and equipment loan.
  4. Plan and prioritise work and make effective use of Library systems.
  5. Work effectively as a Library Experience Team, including contributing to stock maintenance and maintaining spaces, system development, marketing and communications and showcasing Library services.
  6. Make effective use of Library systems and procedures and contribute to improvements. 
  7. Consider the library services from a user perspective and in terms of efficiency and effective use of systems.  Make recommendations for improvement and contribute to the ongoing development of Library Services.
  8. Seek opportunities to develop knowledge and understanding of Library and Centre for Student Life services and operation.  Be active in-service meetings, training and development and maintain knowledge of relevant policies, procedures, and service standards. 
  9. Comply with Library and university policy and external legislation, including data management and Finance regulations.

Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements

Desirable Criteria



Skills, knowledge, and abilities


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Library Assistant job descriptionDownload Library Assistant job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.