Job details

Department

Estates

Responsible to

Operations Manager, DSRL

Location

Peak Court

Salary

£27,704 to £30,457 per annum pro rata

Closing date

Wednesday 3 November 2021

Contract type

Permanent

Post type

Part-time

Reference

0470-21

About the role

Student Accommodation. It’s about the people.

Today they are moving out of their parents’ home into our student accommodation. Tomorrow they might be international business leaders. Our customers are diverse but their needs are not. We’ll provide the challenging and varied role for you to manage the supportive, comfortable, quality accommodation service our students deserve.

If you are comfortable managing buildings and serving our occupying students then we’re interested in hearing from you. If you can develop the customer experience and handle the occasional complaint, whilst managing contractors, compliance and incidents then you’re ticking our boxes.

This is a part-time role working 30 hours per week. The working pattern is Monday - Thursday 12:00-18:00 and Friday 11:30-17:30, with occasional weekend and evening working.

If you would like to develop your career whilst developing our students then find out more and apply now.

Principal accountabilities

  1. To manage a Hall of Residence and allocate staff resources to undertake the day to day management of Halls of Residence in line with the DSRL Halls Policies, Procedures, Guidelines and Letting Agreement
  2. To ensure a customer focused and positive experience for all students residing in DSRL Halls of Residence upholding the Universities Values and Behaviours.
  3. To improve all students’ Halls of Residence experience through proactive, continual improvement of site facilities and site operational activities.
  4. To thoroughly investigate any student complaints within agreed timescales and provide appropriate responses advising students of actions taken and the reasons for those actions, where necessary to refer matters to the Customer Services Manager.
  5. To ensure effective liaison and collaboration with third party contractors to ensure that DSRL residential accommodation is suitably maintained and provides a positive experience for students residing there.
  6. To recruit, select and train the Residential Assistant, Cleaning, Caretaking and Security Teams in conjunction with the Customer Services Manager and Operations Manager.
  7. To line manage, motivate, support and develop a Hall’s staff team to maximise their performance in delivering their responsibilities and objectives.
  8. To liaise with the Operations Manager and other Senior Management Team members to ensure adequate resources are provided to meet the needs of students whilst residing in DSRL Halls of Residence.
  9. To ensure compliance with Company Health and Safety Policies undertaking and maintaining risk assessments, Health & Safety audits and incident/accident investigations.
  10. To organise monthly site staff meetings and circulate minutes of these meetings to staff and senior management.
  11. To liaise with the Student Housing Centre staff through the Customer Services Manager to support the maximisation of operational use of the automated Halls Administration system (currently RMS).
  12. To be a member of the DSRL Critical Incident Team, assuming a responsibility for holding the critical incident phone and responding to emergency situations.
  13. Through DSRL Finance Office and Operations Manager monitor Halls expenditure, support the chasing of debtors, identify site improvements schemes and deliver business cases to support initiatives. Ensure expenditures are made in line with University finance regulations, including use of purchase cards.
  14. To liaise with University Specialist Support team in connection with students’ health and welfare ensuring appropriate support is delivered to minimise the impact on all students.
  15. To participate in Open Days, Welcome / Outtake Weekends and the arrival / departure of cohorts of students.
  16. Manage out-of-term Halls activity, including conferencing.
  17. Undertake any other duties or projects as required and commensurate with the post.

Person specification

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business Requirements

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at recruitment@derby.ac.uk.

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note, unfortunately due to the SOC level and salary associated with this post we would be unable to sponsor any applicants requiring a skilled worker visa. For further information, please visit the skilled worker visa page at gov.uk.

If you wish to discuss your individual Visa arrangements in relation to this role, please contact us at HRUKVI@derby.ac.uk.

DBS check

If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Hall Manager job descriptionDownload Hall Manager job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.