Job details

Department

The Registry

Responsible to

College Team Leader

Location

Kedleston Road, Derby Campus

Salary

£17,961 to £19,015 per annum

Closing date

Friday 28 January 2022

Contract type

Fixed term contract for 13 months

Post type

Full-time

Reference

0673-21

About the role

College Student Centres are a dedicated service where Students and Academic Staff can get information, advice, support, and guidance on many aspects of academic and student life.  We offer a wide range of services and our dedicated teams of Personal College Advisors are here to help support and signpost with any queries.

We are looking for bright and innovative Graduates to fill the roles of Student Engagement Advisors to work on new initiatives to improve student engagement, by providing proactive support to students, helping them to engage with their studies through the collation and analysis of Student Engagement data.

The Student Engagement Advisor will be a part of the College Student Centre teams within the Registry aligned to their College. You will work closely with the wider College Registry Team and the Personal College Advisors, Programme Teams, Personal Academic Tutors, Student Services and Centre for Student Life you will identify early on, students at risk of disengagement, failure, or non-completion, providing timely advice, guidance, and referrals to specialist support throughout the academic year.

You will play a key role in addressing student progression, retention, and achievement, contributing to student success and a positive student experience. The role will involve using the existing Student Engagement monitoring tools and developing and facilitating further interventions with a range of teams to improve progression, retention, and achievement to actively support and improve student engagement, whilst also being a recognised point of contact for 1st Year and international students. 

You will have recent experience of higher education, as a recently graduated student and/or in a student support role. 

Being digitally focused you will be confident in working with data and using technology to gather information to gain a clear understanding of the level of student engagement and performance to identify at risk students and provide timely support, guidance and referrals to specialist support as needed.

As a member of the Registry staff you may be expected, from time to time, to work in other areas of the Registry at sites within Derby.

Principal accountabilities

  1. Work closely with Programme teams to identify and intervene with students at risk of disengagement, failure, or non-completion, using relevant student achievement and engagement data and intelligence from the student record systems and other key indicators.
  2. Liaise and communicate effectively with Personal Academic Tutors and Programme Leaders.
  3. Meet with all students considering withdrawal and/or leave of absence to ensure that students are aware of the options under the academic regulations and that they are aware of the support services available in the university where applicable.
  4. Assist in the development, planning, delivery, and evaluation of specific initiatives, such as Induction, to facilitate and support increased retention and engagement in addition to raising awareness amongst students of wider support available.
  5. Within the context of wider University communication schedules, support colleagues in implementing a ‘keeping warm’ communications strategy for students during the summer vacation, particularly those students undertaking reassessment or deferred assessment, and those on leave of absence.
  6. Collect and compile data from across institutional platforms and systems to enable accurate and timely monitoring of student engagement.
  7. Record keeping and report writing.
  8. Maintain records of interactions with students.
  9. Produce data reports and analysis using available monitoring and evaluation data relevant to contacts with students, interventions and outcomes.
  10. Engage with the formal processes for tracking and reporting student reasons for leaving.
  11. Work collaboratively with all areas of the University to ensure the best response to students.
  12. Make a significant contribution to the development and positive promotion of the College Registry team, including active participation in appropriate meetings.
  13. Ensure an inclusive service with a focus on delivering excellence.
  14. Escalate issues or concerns to the College Senior Advisor or College Team Leader.
  15. Maintain your professional competence through continuous professional development in line with role.

Person specification

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at recruitment@derby.ac.uk.

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Graduate Intern - Student Engagement Advisor job descriptionDownload Graduate Intern - Student Engagement Advisor job description

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