Job details



Responsible to

Service Delivery Manager


All Derby Sites


£18,278 to £19,015 per annum

Closing date

Sunday 28 August 2022

Contract type


Post type




About the role

We have an opportunity for a Estates Desk Operative to join our Estates Management department. You'll be responsible for providing high quality customer service support to all internal and external customers, including staff, students, suppliers and contractors. 

Your role will include a variety of duties and areas of responsibility, including helping in the creation and transition to a new Estate Service Centre to assist with the effective and efficient running of the Estate Administrative service.

To be successful in this role, you'll need great customer service skills as well as strong IT skills, good attention to detail and the ability to problem solve. 

Principal accountabilities

  1. Provide support to the Service Teams in delivering efficient and effective running of the Estates function, delivering a high-quality service to all our internal and external customers and seeking to exceed expectations.
  2. Employ a range of IT skills (including a suite of Microsoft Applications, CAFM systems, Oracle Finance) in order to manage and progress own workload efficiently.
  3. Process requisitions for goods and services for designated areas by using the University’s web- based Finance systems, including issuing purchase orders and using the University's credit card systems.
  4. Management of money (to be responsible for the cash tin, including collection, reconciliation and paying in).
  5. Actively promote and display excellent customer service, acting as a key contact point to liaise with other staff both internally and externally.
  6. Maintain effective relationships with key stakeholders.
  7. Provide advice and assistance, including the co-ordination of responses to enquiries and taking ownership of issues to ensure our service is seen as customer focused and responsive.
  8. Support other key activities within the Department and the University as required (e.g. University Open Days and other key events) and to carry out any other duties commensurate with the level of responsibility of the post and as required by the Finance Officer.

The University is continuing to change and our department, as a key service provider, plays a key role within this. You will be expected to undertake any other reasonable duties commensurate with the grade/level of the role and flexibility and a proactive approach is essential.

Person specification

Essential Criteria



Skills, knowledge & abilities

Desirable Criteria



Skills, knowledge and abilities


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Estates Helpdesk Operative job descriptionDownload Estates Helpdesk Operative job description

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Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.