Job details

Department

DSRL

Responsible to

Halls Team Manager

Location

All Derby Sites

Salary

£21,007 to £22,627 per annum

Closing date

Monday 17 January 2022

Contract type

Permanent

Post type

Full-time

Reference

0650-21

About the role

Help us make our halls of residence a home-from-home.

At the University of Derby, we make it real. Our undergraduate, postgraduate, professional, foundation, part-time and short courses enable people to get wherever they want to be in life. With 34,000 students, including 1,700 from overseas, we’re going from strength to strength – and we want you to be part of our growing team.

In this key and varied role, you will help to ensure that we deliver excellent customer service and that our accommodation meets the changing needs of our students. This will involve:

Enjoying an extremely high-profile role with plenty of scope to shine, you will be:

Principal accountabilities

  1. To support and provide relief management cover for Halls/Residential Managers across the DSRL accommodation portfolio.
  2. To assist in the effective recruitment, selection, training and appraisal of residential staff
  3. To support the induction and management of the sites’ Residential Assistants, cleaning, caretaking, security teams within DSRL managed Halls/Residences, Housing Centre administration staff, social representatives, etc.
  4. To ensure a customer focussed and positive experience for all students residing in Halls or considering residing in Halls.
  5. To be responsible for identified Health and Safety matters across the Halls and ensure appropriate statutory compliance.
  6. To participate in the effective liaison and collaboration with third party contractors to ensure that DSRL residential accommodation is suitably maintained and provides a positive experience for students.
  7. To support the Operations Management Team in ensuring compliance with company Health and Safety policies. Contributing to and maintaining risk assessments, health and safety audits, corrective actions plans and incident/accident investigations. (note this is in line with point 12)
  8. To deputise for and support Hall Managers in maintaining exemplary standards of accommodation through regular flat checks and maintenance visits, reporting on and ensuring completion of works that emanate from those checks and visits
  9. To assist with open days, personal tours and welcome/Outtake weekend, the arrival and departure of student cohorts from Halls of Residence.
  10. To support Hall Managers with both staff and student disciplinary investigations.
  11. To thoroughly investigate any student complaints within agreed timescales and provide appropriate responses advising them of action taken
  12. To assist with serious and critical incidents that occur within halls in line with UoD and DSRL policies, procedures and protocols and hold the DSRL Critical Incident phone as part of the rota.
  13. To liaise with the Wellbeing Team regarding matters of students’ health and welfare, ensuring access to appropriate support is delivered and promoting positive outcomes for students.
  14. To assist with out-of-term Halls/Residential activity, including conferencing and room management.
  15. To carry out any other reasonable duties as identified by the Operations Manager and Halls Team Managers, including ad hoc cover duties at other DSRL accommodation.
  16. To support with events in conjunction with the social reps/Residences Life Co-ordinator and via posts on social media and to assist with the administration of Halls Facebook pages.
  17. To assist with all reception and office administration duties and pc-based systems.

Person specification

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

Applications for this position are now closed.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

DBS check

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Deputy Halls Manager job descriptionDownload Deputy Halls Manager job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.