Job details


The Registry

Responsible to

Assistant Registrar, Student Services


Kedleston Road, Derby Campus, Multi-site


£38,034 to £51,430 per annum

Closing date

Wednesday 15 December 2021

Contract type


Post type




About the role

This is a fantastic opportunity to manage the delivery and development of our Mental Health Services team, ensuring the delivery of high quality support and advice to students and staff across our university.

You'll work with the Head of Student Services to maintain excellent relationships with the Colleges, ensuring effective dissemination and implementation of support and the development of inclusive practice. 

Supporting at-risk students is a key priority for our University and we are focused on providing support throughout the student journey. You'll work alongside the Disability Services Manager and the Student Life Manager to ensure a streamlined and effective interface between Student Wellbeing, Disability Services, triage services, and Student Advice.  You'll ensure students receive responsive, accurate and clear advice both digitally and in-person. You'll ensure an effective and proficient service as well as sustaining your own clinical case load and providing clinical supervision.  

Understanding the student journey and student wellbeing is essential, as well as an ability to manage increasing demand upon services and competing priorities. You'll have a professional qualification (or equivalent experience) relevant to Counselling/Psychotherapy, and should be confident in analysing data and preparing reports, as well as use of technology to manage services, such as how to streamline processes and facilitate automation/student self-service.

Principal accountabilities

  1. Lead the operational management of the Counselling and Mental Health Services team.
  2. B the named clinical lead with BACP, responsible for annual reporting and evidence submission, as required to maintain service accreditation and ethical governance.
  3. Ensure that student mental health needs are met at an individual and institutional level by ensuring that appropriate support structures are in place and that there is consistency of provision to enable students to thrive, manage their studies and their university experience
  4. Assess clients for risk and take appropriate action where necessary and to take overall clinical responsibility for the service
  5. Attend regular external clinical supervision in accordance with BACP and service requirements.
  6. Take overall responsibility for the delivery of a workshop and training programme for students and staff; to develop and run psycho-educational workshops/training for staff and students on a variety of topics.
  7. Ensure a dynamic and responsive student service, which is appropriately provided across all University campuses, adaptive to demand, priorities and location and contributes towards the University’s strategic aims and Institutional Success Measures (ISMs).
  8. Provide up to 18 clinical contact hours a week, depending on service demand, and manage personal caseload. This will include clinical supervision of trainees and associates and groupwork
  9. Be responsible  for  the  management  of  an  agreed,  complex clinical caseload,  and  to  ensure  caseload  cover  for  the practitioner team when  they  are  on  leave  or absent.
  10. Oversee the  development  of processes,  procedures,  policies  and  practices  that support strategic business needs, maintain legal and professional compliance, and deliver  on the  commitment  to  continuous  improvement  in  promoting  support  for students.
  11. Build relationship with colleagues within Student Services and the wider organisation to ensure effective support for students, ensuring the University meets its legal commitment to make reasonable adjustments for students.
  12. Contribute to strategies for identifying and delivering projects to improve the student experience.
  13. Ensure that the Mental Health and Counselling Service is a data driven team and to prepare reports, briefings, presentations and training as required.
  14. Be committed to and encourage in the team professional training and developments in order to remain responsive to the changing needs of the university and legislative environment
  15. Lead on the delivery of excellent customer service in all aspects of the role
  16. Ensure that staff are able to respond effectively and speedily to students experiencing an increased risk to themselves or others, consulting appropriately, offering clinical guidance and following plans where these exist, drawing on appropriate interventions from other agencies as required.
  17. Represent the University in various networks and liaise/promote productive relationships with both internal and external partners/stakeholders.
  18. Take a lead role in the University’s Strategic response on student wellbeing.
  19. Lead, develop and manage the Health and Wellbeing Service and its staff, to provide responsive and holistic health and wellbeing services for students from application through to graduation.
  20. Play a key role in the development of a whole institution approach to student mental health and the implementation of the Student Wellbeing Strategy.
  21. Take responsibility for the development and implementation of the Suicide Prevention Strategy
  22. Provide strategic direction and leadership of the psychological wellbeing service, to provide responsive and effective services for students.
  23. Play a key role in the development of a whole institution approach to student mental health and the implementation of the University’s Wellbeing Strategy.
  24. Work with the Head of Student Services to develop strategy and vision for the team but also the overall function; ensuring that the Student Services offer is integrated and contributes to a joined-up student journey.
  25. Be responsible for developing and maintaining excellent professional standards in relation to work with students, ensuring compliance with relevant legislation, codes of practice, ethics, policies, procedures and protocols
  26. Contribute to the development and maintenance of quality assurance, evaluation, and performance measurement mechanisms, with a focus on measuring the impact of the services provided and outcomes for students.


Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements

Desirable Criteria


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

We recommend you take time to read the government guidance on individual eligibility requirements for sponsorship to check you will meet the criteria prior to applying. Skilled Worker visa: Your job - GOV.UK (

If you have any questions regarding sponsorship please contact

DBS check

If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Counselling and Mental Health Services Manager job descriptionDownload Counselling and Mental Health Services Manager job description

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