Job details

Department

DSRL

Responsible to

Operations Manager, Student Living

Location

Peak Court

Salary

£23,725 to £25,944 per annum pro rata (+ 15% shift allowance)

Closing date

Monday 17 January 2022

Contract type

Permanent

Post type

Part-time

Reference

0567-21

About the role

Leaving home to study isn’t easy.

You’ll make sure it doesn’t get too hard.

At the University of Derby, we make it real. Our undergraduate, postgraduate, professional, foundation, part-time and short courses enable people to get wherever they want to be in life. With 34,000 students, including 1,700 from overseas, we’re going from strength to strength – and we want you to be part of our growing team.

Providing night-time supervision and wellbeing support in our halls of residence, you will be vital to our students’ happiness and welfare. Patrolling the site internally and externally, you will:

•    quickly resolve any issues or disputes

•    monitor antisocial behaviour and breaches of tenancy agreements

•    provide students with wide-ranging advice and assistance

•    actively recruit and retain a small team

•    act as the central point of contact for student complaints, maintenance reports, fire prevention issues and critical incident control

So, we need someone who can hit the ground running.

Experienced in working with young people and leading teams, you will be:

•    adept at managing conflict

•    capable of taking clear and considered decisions

•    skilled in preparing detailed reports

SIA, First Aid and IOSH qualifications would be extremely useful, as would formal training in mediation, but what matters most is your passion for taking on responsibility and making a measurable difference to our students’ lives.

This is a part-time position working 26 hours per week. The working hours for this position are 9pm-5am, working a rota that covers 7 days per week.

Principal accountabilities

  1. Maintain site security and promote community cohesion through completion of the following non-exhaustive tasks: patrolling the site both internally and externally, intervening in disputes and disruptive or anti-social behaviour, unauthorised persons exclusion, monitoring breaches of the student lettings agreement and other approved Policies and Procedures.
  2. To lead a team of Community Supervisors – including some external contractors - in delivering a pro-active night-time community supervision service and wellbeing support to students in Halls of Residence.
  3. To ensure a customer focused and positive experience for all students residing in DSRL Halls of Residence upholding the Universities values and behaviours.
  4. To line manage, motivate, support and develop a Community Supervisors team to maximise their performance in delivering their responsibilities and objectives.
  5. To assist in the recruitment, selection and training of team members.
  6. To undertake monthly meetings with Community Supervisor staff that are recorded, ensuring effective communications between team members and their respective sites, acting as the teams spokesperson.
  7. To support team members in a responsive manner, ensuring the safety and wellbeing of the staff team and University students.
  8. To assist in the management of Critical Incidents in line with agreed Policy and Procedure.
  9. To support and promote student wellbeing amongst the student community, and report types of behaviour that may substantiate students needing support to the Hall Manager or Welfare Team.
  10. To prepare written statements and reports following any significant security or student wellbeing issue using approved site and company protocols.
  11. To maintain and support the team in maintaining appropriate boundaries between themselves and the students for whom they are providing a service.
  12. To pro-actively manage noise challenges on site within agreed procedures.
  13. To act as a point of contact and manager representative for student complaints, enquiries, maintenance reports, student wellbeing matters and deal with site fire prevention and control together with administration of initial First Aid treatment.
  14. To develop good working relationships with the emergency services, reporting any breaches of security or crime occurring outside the site and complying with any reasonable requests from the Police where site security or student safety and wellbeing may otherwise be compromised.
  15. To follow company Health and Safety Policies and assist with Health and Safety audits and risk assessments to provide onsite support to promote theft prevention, accident prevention and safety protection mitigating risks that could affect day to day operations on site.
  16. To establish effective working relationships with the respective site teams and the security team and any other third party contractor delivering similar services, contributing to developments and improvements in service delivery.
  17. To actively promote equality, diversity and cohesion of the site community recognising the different needs of all students.
  18. Assist in the arrival and departure of students from Halls of Residence.
  19. To undertake any other reasonable duties commensurate with the responsibilities of the role.

Person specification

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

Applications for this position are now closed.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

DBS check

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Community Supervisor job descriptionDownload Community Supervisor job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.