Admissions Enquiries Advisor

The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience. 

About the Admissions Team

The Admissions team provides a vital service to support the University in meeting its target for UK and International recruitment across all undergraduate and postgraduate programmes and courses.  

The Admissions team is part of The Registry. The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential.

The Admissions team plays a vital role in supporting the University’s UK and international student recruitment objectives across undergraduate and postgraduate programmes. This customer-focused position is responsible for managing a high volume of applicant enquiries across email, telephone, face-to-face and social media channels, providing accurate, timely and professional advice throughout the admissions journey.

You will support applicants with enquiries relating to admissions processes, application progress, interviews and offers, while ensuring records and documentation are managed accurately across a range of systems. Working to key performance targets, particularly during peak periods such as Confirmation and Clearing, you will contribute to delivering an outstanding applicant experience. The role also involves supporting recruitment events, maintaining compliance with GDPR and University policies, and using initiative to resolve queries and provide effective solutions in a fast-paced environment.

This is a fixed term contract for 12 months.

You will be customer service focused with the ability to deal with all enquiries relating to admissions and the progress of applications across a range of programmes and modes of study including undergraduate and postgraduate taught programmes. This will require the delivery of accurate advice and guidance to applicants, their families and other stakeholders ensuring that the service provided is delivered in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.

1. Dealing with all enquiries relating to admissions and the progress of applications across a range of programmes and modes of study including undergraduate and postgraduate taught programmes.
2. Providing accurate advice and guidance to applicants, their families and other stakeholders ensuring that the service provided is delivered in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.
3. Working across a range of Social Media platforms to handle applicant enquiries.
4. Communicating accurate advice relating to the progress of applications, interviews and other stages of the admissions and selection processes, demonstrating a working understanding of admissions processes.
5. Responding to enquiries in relation to admissions procedures to decide on correct course of action referring to the Admissions Advisors for resolution where necessary.
6. Assisting with the collection and uploading of applicant documentation for professional suitability checks and assigning tasks to the relevant Admissions Advisor for processing.
7. Responsibility for processing direct applicant offer decisions, ensuring that applicants are kept informed of the next steps once they have made their decisions.
8. Supporting application processing at key points in the cycle, particularly during Confirmation and Clearing and any other key timelines.
9. Participating in Recruitment, Admissions and Registry events such as Open days, Confirmation, Clearing, Enrolment and Graduation.
10. Participating in any other duties as directed by manager and leaders within the admissions team.
11. Using initiative to resolve problems and queries relevant to responsibilities.
12. Acting in a responsible, professional manner and comply with General Data Protection Regulations (GDPR) and data security legislation/policy. In doing so, ensure data is extracted, shared, handled, and stored appropriately and removed responsibly in accordance with the University’s retention policy.
13. Attending all training and development opportunities as required to ensure a continuous high performing culture and customer experience.
14. Assisting with the training and induction of new staff to help ensure a deep understanding of relevant procedures, systems, process, and accountability. This includes full participation in mentoring new team members in day-to-day activities.
15. Adopting the University’s Core Values and Underpinning Behaviours.