Programme: Dynamics - IT Projects Portfolio - University of Derby

Programme: Dynamics

Student Enquiry Management

Project Manager: Chrissie Felthouse

Project Status: Initiate and Design

The University will be implementing a University-wide CRM (Customer Relation Management) solution in the form of Microsoft Dynamics CRM (in conjunction with Crimson Consultants). The first phase will be to implement a solution to enhance enquiry and communication management, across the board, for our prospects, applicants and students. Initial implementations will involve Marketing, UDOL (University of Derby Online) and The Registry with other departments being incorporated at a later stage during a phased rollout.