Forgotten Your Password? - Information Technology Services - University of Derby

Forgotten Your Password?

Don't worry you can reset your password yourself.

For Students and Staff with a University email address.


Should you forget your password to your University IT Account simply follow the instructions below:

  1. Click HERE
  2. Enter your username in the following formats:
    Students - Enter your student number followed by @unimail.derby.ac.uk
    Staff - Enter your login username followed by @derby.ac.uk or @blc.ac.uk
  3. Enter the characters in the picture
  4. Click 'Next'
  5. Ensure that 'I've Forgotten My Password' is selected and click 'Next'
  6. Choose your preferred communication method so a code can be sent for verification
  7. Retrieve the verification code from either your email, text or phone call and enter this into the text box on screen
  8. Enter a new password.

 

A full guide about the password reset system can be found HERE

 

 

If you have any issues with the above, please contact the IT Service Centre on:

Tel: (01332) 59 1234 (24/7) or

Email: itservicecentre@derby.ac.uk (please include your Username, full details of your issue and screen captures of any error messages)