Forgotten Your Password? - Information Technology Services - University of Derby

Forgotten Your Password?

Don't worry you can reset your password yourself.

For Students and Staff with a University email address.

Should you forget your password to your University IT Account simply follow the instructions below:

  1. Click HERE
  2. Enter your username in the following formats:
    Students - Enter your student number followed by
    Staff - Enter your login username followed by or
  3. Enter the characters in the picture
  4. Click 'Next'
  5. Ensure that 'I've Forgotten My Password' is selected and click 'Next'
  6. Choose your preferred communication method so a code can be sent for verification
  7. Retrieve the verification code from either your email, text or phone call and enter this into the text box on screen
  8. Enter a new password.


A full guide about the password reset system can be found HERE



If you have any issues with the above, please contact the IT Service Centre on:

Tel: (01332) 59 1234 (24/7) or

Email: (please include your Username, full details of your issue and screen captures of any error messages)