Enquirer communications - Privacy Notices - University of Derby

Enquirer communications

Privacy notices

This statement outlines the information gathered during your visit to the University of Derby's website and explains how this information is treated. Where you actively provide personal data to the University (for example by completing a form to request a prospectus) this data will be used only for the service you have requested unless you consent otherwise at the time of submitting the data.

Log files

The University's website does not automatically capture or store personal data from visitors to the site, other than to log your IP address and session information. Session information includes the time and duration of your visit to the site, the files requested, and the browser used. This information will only be accessed by authorised persons of the University of Derby or its agents. The information will be retained by the University and will only be used for the purpose of (a) managing the site system, (b) the identification of broken links, and (c) for statistical and audit purposes.

Web forms

You may occasionally be asked to provide personal information to gain access to specific services. By supplying such information you consent to the University storing the information for the stated purpose. The information is held by the University in accordance with the provisions of the Data Protection Act 1998.

This privacy policy does not cover the links within this site to other non-University sites or the content of external internet sites.

Prospectus request

We want you to feel comfortable giving us your information. We will only use the information you give us to fulfil your prospectus order and will only ask for the information we need.

When you order a prospectus through our website, we will collect information about you in order to fulfil your request.

  • We will use the information you’ve provided about your study and course interests to understand the level of interest in that subject, in order to review and improve what we offer.
  • If your postal address is in the UK, we’ll send a prospectus to the address you’ve provided.
  • Our undergraduate prospectuses are printed and sent on demand by a third-party printer - Linney. We will pass your name and address details to them over a secure, encrypted channel. They will only use your data to send the prospectus. Postgraduate prospectus orders are fulfilled by us.
  • We’ll also send a confirmation email to the address you provide.
  • If your postal address is not in the UK, we’ll send you an email with a link to download a digital copy of the prospectus and your data will not be passed to the printer in this circumstance.
  • Your prospectus request data will be kept for up to 2 years from the date you submit the request.

Open day bookings

We want you to feel comfortable giving us your information. We will only use the information you give us to manage the open day you’re booked onto. When you book on to an open day through our website, we will collect information about you in order to fulfil this service.

We will use the information you’ve provided about your study and course preferences for:

  • Our internal reporting about the open day, in order to review and improve what we offer.
  • Posting out an open day guide prior to the event.
  • Sending you emails in the run-up to the event to make sure you know where to come and what’s happening on the day.
  • If you give us your phone number, we may contact you by phone prior to the event.
  • Sending you an email after the event with a link to a survey – we would really appreciate your feedback on how we can improve our open days.

Your open day booking data will be kept for up to 2 years from the date of the open event you book onto.

General information

You can withdraw from marketing communications at any time. All of our marketing emails will have an unsubscribe link in the footer. Alternatively, you can use this page to opt out of email and/or postal communications. If you opt-out of these marketing communications you will still receive key University communications about your application.

You can withdraw your consent at any time by contacting gdpr@derby.ac.uk.

We will never sell your data. We will never pass your data on to a third party, unless otherwise specified, and we promise to keep it safe and secure.


Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. When you return to the website it uses this cookie to 'remember' some of the things you did on the website last time, for example if you've previously ordered a prospectus from us we won't prompt you to order one again (assuming that you're using the same computer and you haven't deleted the cookie).

As you browse www.derby.ac.uk, your visit is automatically logged with information such as the browser and operating system you use, and the time of your visit. This data is collated and used to improve the service we offer but remains anonymous. Cookies are used in places on this site to store your preferences and to customise the content that is displayed based on this kind of information.

Cookies do lots of different jobs and generally improve the user experience. We don't collect any personal information such as your name, date of birth, email address or postal address.

Most web browsers allow you to control most cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


This website uses Hotjar, a service which helps us to improve the navigation and features on our website, to enhance the user experience.

While no personally identifiable information will be collected, you can opt-out of Hotjar. This will disable telemetry data for your browser by any websites using Hotjar.

Advertising cookies

We set cookies for advertising or remarketing purposes: enabling us to serve more tailored advertising as well as helping to improve our site for users.

We also use cookies for advertising we serve across the web. The main advertising cookie on non-Google sites is called ‘id’ and it is stored in browsers under the domain doubleclick.net. With the DoubleClick product, a cookie called ‘_gadvertising’ may be set on the domain of the site you are visiting. Unlike cookies that are set on Google's own domains, this cookie can't be read by Google when you're on other sites. It serves purposes such as measuring interactions with the advertising on that domain and preventing the same advertising from being shown to you too many times.

Parts of our website carry Facebook tracking code, known as a 'pixel'. This code tracks the page(s) you have visited on the University's site and passes this to Facebook to inform targeted advertising. This data is anonymous and the University cannot see your name, phone number, email address or any other personal information which could identify you.