Derby Terms and Conditions - Ticket information - University of Derby

Terms & Conditions

In these terms and conditions (“Terms”),

• ‘you’, ‘your’ means a graduate or student of the University of Derby.

• ‘us’, ‘we’, ‘our’ means the University of Derby, a higher education institution whose principal place of business is at Kedleston Road, Derby. DE22 1GB .

Acceptance of terms

1 - Please read these Terms carefully as your registration, and / or purchase of tickets, for your awards ceremony constitutes your acceptance of these Terms.

2 - Where there is any conflict or inconsistency between these Terms and any of our other terms and conditions governing your use of the Website, these Terms shall prevail (solely to the extent necessary to resolve such conflict or inconsistency).

Registration and purchase of tickets

3 - If you wish to attend your awards ceremony you are required to register and purchase any guest and party tickets you require through UDo and your Student Centre in advance. The deadline for registration and ticket purchase is 4 May 2017. Any registration requests made after the ticket purchase deadline will be deferred to the November ceremonies. Your attendance at the awards ceremony is free of charge, although you will need to pay us for any guest tickets and party tickets. Student and guest tickets are not transferable to another student.

4 - If your award is not confirmed on UDo by 16 June 2017, you will not be eligible to attend the July ceremonies and your invitation to the ceremonies will be withdrawn. You will be invited to a later ceremony. If you have purchased any guest tickets these will be refunded after the ceremonies have taken place. If you have purchased party tickets you may still attend the party. You must email and advise us you still wish to attend the party by 27 June . If you do not advise us you still wish to attend the party by June 27th any tickets you have purchased will be refunded after the ceremonies have taken place. You will need to re-purchase tickets for a later ceremony if you wish to attend. The University does not accept any liability for any other direct or indirect expenses incurred travel, accommodation etc. without limitation.

5 - If you do not achieve the award you registered for and you exit your programme of study with a Certificate of Higher Education or a Diploma of Higher Education you will not be eligible to attend the ceremonies. You may still attend the party (see paragraph 4 above). Any guest tickets you have purchased, will be refunded after the ceremonies have taken place. The University does not accept any liability for any other direct or indirect expenses incurred (travel, accommodation etc. without limitation). Your certificate will be posted to you after the ceremonies.

6 - Tuition fee debts must be settled by 14 June 2017. If tuition fee debts are not settled by 14 June 2017 you will not be able to attend the ceremonies. Any tickets you have purchased, guest and party tickets, will be refunded after the ceremonies have taken place. The University does not accept any liability for any other direct or indirect expenses incurred (travel, accommodation etc. without limitation). Your certificate will be also be withheld until all tuition fee debts have been settled.

7 - If you have tuition fees which are due on 1 July 2017  you may attend the ceremonies, so long as you have no other earlier outstanding tuition fees. If tuition fees due on 1 July 2017 have not been paid by 13 July 2017 your award certificate will be withheld.

8 - Most graduates will choose to wear academic dress, although this is not a requirement. The awards ceremony is a formal occasion and you are expected to dress appropriately. You will need to book and pay for academic dress and any photographs you require separately with Ede and Ravenscroft.  We strongly advise that you do not throw your mortar board. The University does not accept any liability for any injury caused to yourself or to third parties as a result of mortar boards being thrown.

9 - Guest tickets cost £13 each. You need to register and order guest tickets, (number of guest tickets available are detailed in your invitation email,) online via UDo and your Student Centre, on or before 4 May 2017. We are unable to guarantee that guest tickets will be available if you do not order them before 4 May 2017.

10 - Party tickets cost £5.00 each. These should be purchased when you register online via UDo and your Student Centre.  Party tickets are not guaranteed and are sold on a first come first served basis.

11 - There is no entitlement to change to a different ceremony. In exceptional circumstances the Academic Registrar may grant a ceremony change. Please contact us at giving detailed reasons as to why you wish to attend a different ceremony. Consideration will be given to your request but cannot be guaranteed.

12 - If you are unable to attend the ceremonies you may defer your attendance at an awards ceremony by up to one year. In this case please email and we will add you to our invite list for the next ceremonies. If any tickets have been purchased these will be refunded if we receive your request before 15 May 2017  You will need to purchase tickets for the ceremony you defer to.

13 - If you studied at one of our partner colleges you may be invited to the partner college’s awards ceremony. You may only attend one ceremony. If you choose to attend your college’s ceremony you will not be eligible for an invitation to the University of Derby’s awards ceremonies. Even if you don’t attend your college ceremony we will not send you an invitation to our ceremonies unless you advise us by email to that you would like to attend.  The ceremony you will be invited to (July or November) will be at our discretion.

14 - If you are a disabled student and need a carer to accompany you at your awards ceremony, you will be entitled to one additional free guest ticket. If this is the case please contact us as soon as possible by email to  so that we can make appropriate arrangements.

15 - You will receive confirmation of purchase by email as soon as your payment has been processed. You are advised not to make travel arrangements for you or your guests until you have ordered your tickets and received your email payment confirmation and your award has been confirmed by the Assessment Board. If you do not receive the confirmation email please contact  as soon as possible.

16 - Children aged up to three years old may attend the ceremony without a ticket provided that they sit on the lap of a parent or guardian. Children over the age of 3 require a guest ticket and will count towards your ticket allocation, (detailed in your invitation email).

17 - Tickets will be posted to UK residents in late June 2017. Tickets for graduates who live overseas will not be posted. These will be available for collection from the Main Reception at Kedleston Road from 3 July 2017 until 7 July 2017.  These can also be collected on the day of the ceremony from the Derby Arena main entrance. You will be required to show some identification.

18 - We do not accept any responsibility for registrations or guest ticket reservations that we do not receive for any reason on or before 4 May 2017, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.

19 - Tickets purchased on the day, subject to availability, are only available to a guest accompanied by a graduate. A graduate student ID card may be used in lieu of the graduate being present.

Cancellation and refunds

20 - You may cancel your registration and any guest and party tickets by email to If we receive your cancellation on or before 4 May 2016 you will be eligible for a refund of any guest and party ticket fees paid. See also registration and purchase of tickets paragraphs 4 and 5 if your award is not confirmed by 17th June 2016 or you have outstanding tuition fees.

21 - Refunds will normally be processed by the 31st August 2017.  Refunds will be made to the original payment card. 

On the day

22 - All guests and graduates must be seated at least 20 minutes before the ceremony begins. Guest seats are not allocated and seating is on a first come basis. We reserve the right to refuse entry or remove any graduate or guest where it appears to us in our sole discretion to be necessary for the good conduct of proceedings and /or the safety, health, and wellbeing of graduate, guests, or staff.

Data protection

23 - By registering for an awards ceremony you are giving your consent to us publishing your full name (as it appears in our student record system) and award title in the commemorative programme and on graduation memorabilia. If you do not wish your information to be used in this way, you must notify us by email to  on or before 4 May 2017.

24 - The awards ceremonies are live-streamed across the internet at and your name will be announced as you process across the stage, this is a mandatory action for every student attending the awards ceremony. Footage from the awards ceremonies will be made publically available on the University’s web site after the awards ceremony. If you do not wish to be party to this regrettably we advise that you should not attend the ceremonies.

Use of images

25 - All awards ceremonies may be photographed, filmed, and/or streamed via live webcast by us or our agents. By registering for an awards ceremony, you are giving your consent to the recording and transmission of images (both still and moving) of you and your guests. We retain all rights in any images, which may be used for publicity purposes. Footage from awards ceremonies may be made publically available on YouTube after the awards ceremony.  Still images will be published on the University’s website and social media platforms and may be given to a third party to promote the University. If you do not wish to be party to this regrettably we advise that you should not attend the ceremonies.

Force majeure

26 - If your awards ceremony cannot take place or is delayed because of circumstances beyond our reasonable control, we will not be liable for any direct or indirect losses incurred by you or your guests. Examples of such circumstances include (without limitation): war, terrorism, civil commotion; fire, flood, adverse weather, natural disaster, act of God; outbreak of communicable disease, epidemic, or pandemic; any strike or labour dispute; interruption or failure of any utility service; any law or government order, rule, regulation, or action by a government or public authority. You and your guests should ensure that you have sufficient insurance protection to cover any losses you may suffer as a result of a ceremony being cancelled or delayed.