Academic Services Charter

This Charter expands on the Library Charter, and deals specifically with the academic resources and support provision for university students & staff

We will:

  • Offer support, help and guidance for all our students and staff, and use appropriate technologies to deliver support, for example through:
    • Workshops/induction
    • 1:1 support
    • Written guide
    • Online tutorials
    • Provide and advise on subject resources accessed through the Library
    • Actively manage and develop our print and e collections, within the framework of our Collection Policy
    • Make available study skills and IT user support
    • Work in partnership with academic staff to identify the most appropriate resources to support the taught curriculum and other academic activities
    • Represent the Library and the wider LEI department at appropriate meetings and committees
    • Seek to be at the forefront of our profession in order to provide the best possible support to our students and staff
    • Provide specialist advice and guidance on library and information matters related to learning & information resources, research and study

We expect:

  • Students to take opportunities offered for inductions, workshops and similar help and guidance, as well as using help guides and tutorials as appropriate
  • Students and staff to access different formats of information as appropriate
  • Academic staff to liaise with us on reading lists and resource requirements, in a timely manner

We welcome:

  • Subject information enquiries to support academic work
  • Academic staff engaging with us to enable them to provide current information about our service to their students
  • Feedback about our services and resources