Customer service in halls - Once you are here - University of Derby

Customer service in halls

We put the customer first

If you have any suggestions about how we can improve our servicesor you have any queriesin relation to customer servicein general then pleasecontact the Student Housing Centre on +44 01332 594111 or email:

customer service queries please contact our Customer Service Manager, Angela Dunkley. She will be happy to help you.


See what Meghan Linscott has to say about our staff and her experiences of living in halls:

Information to help you

The Handbook in your kitchen and the booklet in your Welcome Pack contains lots of useful information about halls.

Take a look at some useful documents. 

Customer communication - tell us so we can help you

If you need to sign in a visitor, register a period away from halls or report a maintenance problem you can let your halls staff know, contact us online through UDo or fill in the relevant form and hand it in.

Your wellbeing our focus

Our halls have a dedicated Halls Wellbeing Co-ordinator, who is here to help you with any problems you may have. Contact our Halls Wellbeing Co-ordinator via the wellbeing team


T: 01332 591311