Bloc Digital: The People Project

Project overview

The People Project aimed to embed a high-performing People function within Bloc Digital, with a strong focus on employee experience, organisational culture, and workforce effectiveness. Supported by a Management Knowledge Transfer Partnership (MKTP), the project brought structure, pace, and strategic intent to the transformation. Bloc Digital used the MKTP framework to build a resilient and future-focused People function that underpins strategic growth and operational efficiency.

Objectives

• Develop and embed talent management policies and processes that maximise performance and retention.
• Align and optimise business processes to improve project delivery efficiency.
• Enhance client relationship management to increase responsiveness and drive innovation.

Impact delivered

Significant impact has already been delivered halfway through the MKTP, driving transformation across Bloc Digital's culture, operations, and strategic direction. Highlights include:

• Cultural transformation: Within just 6 months, KTP Associate Roksana Zavoronkova established herself as Bloc Digital’s People Lead, becoming a trusted, go-to support for all staff and helping embed a culture centred on collaboration, wellbeing, and growth.
• Wellbeing improvements: Roksana led the review and implementation of a new Employee Assistance Program (EAP), strengthening the company’s focus on employee mental health and wellbeing.
• Operational leadership: By taking ownership of key business processes, such as recruitment and onboarding, Roksana freed up senior leaders to focus on strategic growth objectives.
• Digital transformation: The successful migration to a new HR Information System, alongside internal training and communication, has improved data management and staff engagement with HR processes.
• People development: Bloc Digital introduced transparent pay scales and performance reviews aligned to role profiles and skills, helping clarify progression opportunities and improve development conversations.
• Growth and retention: Roksana has supported the onboarding of 8 new employees, growing the team from 55 to 63, while achieving an all-time high employee retention rate of 84.4% vital for delivering on growing client demands.
• Continuous improvement: A structured framework for continuous improvement has been introduced to support process optimisation, new employee onboarding, and internal training.
• Strategic alignment: Employee experience and wellbeing are now firmly embedded within the company’s wider strategic agenda, underpinning Bloc Digital’s future-focused growth plans.