Complaints Checklist - Student complaints - University of Derby

Complaints Checklist

Complaints Checklist

Before submitting a complaint, check that you have:

  • Read and understood the Complaints Procedure 17/18
  • Spoken directly to a member of staff
  • Thought about what you'd like to happen as a result of your complaint
  • Asked for advice on how to make the complaint if necessary

To submit a complaint, check that you have:

  • Fully completed a complaint form
  • Included any evidence to support your complaint

Related Procedures

The complaints procedure doesn't cover the following:

  • Appeals against the decision of an Assessment Board - Academic Appeals
  • Allegations of unacceptable behaviour from another student - Grievance Procedure
  • Appeals against the outcome of an academic offence investigation - Academic Offences
  • Complaints regarding compliance with the Freedom of Information Act - FOI Complaints procedure.