Improving standards in the spa industry

What makes a successful spa manager?

Gillian Hunter is analysing the role of the UK spa manager from a human resources perspective to improve professional standards and career prospects.

And what could improve career prospects for senior positions?

Her doctoral research on equality, opportunity and professionalism in the UK spa industry indicates that aspects of the industry may present barriers to equality of opportunity for staff wanting to move on to senior management roles.

"Many managers work their way up to management roles from having been therapists, so they may assume managerial positions with inadequate training." Gillian Hunter