Student support

We pride ourselves on offering help and support to our students. Our dedicated online learning customer support team are available to help you with:

understanding the number of credits you need to pass a stage of study, or achieve an award
what the university regulations mean for you
knowing what your statement of achievement means
the process for looking up results on the University's virtual learning environment - this is called 'UDo'
understanding what it means if you're offered a referral and how to accept it on UDo
knowing what the difference is between referrals and deferrals
a wealth of other things to support you through your study with us
advice on taking a break from your studies
applying for an extension for submitting your work
problems with tutor contacts
signpost to other university services