International Spa Management BSc (Hons)

With increasing levels of globalisation, one of the main areas facing the service sector has been how to manage a culturally diverse workforce. In this module you’ll learn about cultural difference and how this affects service sectors like the spa industry. You’ll also critique relevant theories and devise a strategy for managing cultural diversity.

How will I be assessed?
It’s 100% coursework. 50% is based upon a 20 minute online presentation you’ll give, critically evaluating theories of culture and cultural diversity within the workplace. The remaining 50% comes from a 2,000 word report about gaining competitive advantage by managing cultural diversity within a service sector organisation.