What are the benefits of using Unimail?

It is part of the University's email system so you won't have to worry about your messages being blocked or treated as 'spam' and vice versa.  This means we know you've got our mails, and you can trust we've got yours.

You may have to manage a personal and a University email account, just as you'd have to manage a personal and work email address when employed.

How do I get my email address?

Once your enrolment has been confirmed, your University (UDo) account and University Office 365 email account will be created within 24-48 hours.

New Students
If you are a new student please refer to your 'Getting Started' booklet to find out how to use your account for the first time.  If you would like some assistance with this, please visit our IT Help Desk at Kedleston Road or our IT Help Desk based at Britannia Mill (both located within the Library).  Alternatively you can contact us on:

W: http://www.derby.ac.uk/its/students/help/
E: itservicecentre@derby.ac.uk 
T: (01332) 59 1234 

What should I use my Unimail account for?

You should use Unimail  for any University-related emails, such as contacting lecturers or departments.  This is also the only address that the University will email you on once it has been activated.  Therefore check it regularly to ensure you don't miss out on any important messages.

However, if you contact us with regards to a problem you are experiencing with Unimail, we may ask you to provide us with another contact address in order for us to communicate with you while we work on the issue.

How do I access Unimail?

You can access Unimail by logging into UDo and then clicking on the Unimail link.  You can access your email on site and off site 24 hours a day using any computer or enabled mobile device.

For more information on Unimail please visit www.derby.ac.uk/unimail

If you are experiencing problems with Unimail, please contact the IT Service Centre and our staff will be more than happy to help you.

Can I access Unimail from my mobile device?

Yes. You can either download the leaflet How to access Unimail on your mobile or you can visit your nearest IT Help Desk based within the Library.

Can I opt out of the Unimail service?

Yes. You can opt out of the Unimail service by contacting the IT Service Centre.  Alternatively, a rule can be set up to forward your Unimail automatically to an address of your choice, please ask the IT Service Centre for details of how to do this.

Please note that if you choose to opt out of the Unimail service:

  • The University cannot guarentee to receive emails from any other source
  • Once you opt out of the service, it will take a maximum of 2 weeks for the University systems to reflect this change.

IT Services contact

T: 01332 591234 (24/7)
E: itservicecentre@derby.ac.uk