eduroam FAQs - eduroam - University of Derby

Eduroam FAQs

What is 'eduroam'?

Eduroam (education roaming) is a secure WiFi network.  It allows staff, students and researchers to obtain internet connectivity across campus and when visiting other participating institutions in the UK and abroad.



I am a student / member of staff, can I use eduroam?

As a member of the University you will be able to use eduroam.



Is eduroam safe to use?

Eduroam is based on the most secure encryption and authentication standards in existence today.  Its security by far exceeds typical commercial hotspots.  Be aware though that when using the general internet at an eduroam hotspot, the local site security measures at that hotspot will apply to you as well.  For example, the firewall settings at the visited place may be different from those you are used to at home, and as a guest you may have access to fewer services on the internet than you have at home.



Can I set up eduroam on my laptop at home?

Yes you can.  You can follow the steps in the 'How to Connect to eduroam' guide and install the eduroam installer.

You will not be able to connect to the network unless it appears in the list of available wireless networks.

Please note - installing the eduroam installer is not a pre-requirement for connection.  You will still be able to connect to eduroam on any device without it.  We recommend you do so though for security reasons and good practice.



What username do I use?

If you are a member of staff your username will be your University of Derby username followed by for example and your usual UoD password.

If you are a student it is your username plus for example and your usual UoD password.



Does eduroam work on different platforms?

Eduroam uses open standards to enable cross platform uniform access.  This means that eduroam works on Windows, Linux MAC OS and even Windows CE.



How do I remove eduroam from my Apple device?

This is only applicable if the installer has been installed on the device.



Who do I contact for help?

For help and advice please contact the IT Service Centre either by phone, email or why not drop in.

T: (01332) 59 1234


Location: B108 - Kedleston Road

Head of

IT Services Contact

T: 01332 59 1234 (24/7)