Information Technology Services

Information Technology Services (ITS)

IT Services provides systems and technology to support the processes of the University. In collaboration with faculties and departments it aims to improve the quality of learning, teaching and assessment, developing and applying new approaches, and to improve the efficiency and effectiveness of the management of the University through IT systems. The department comprises:

IT Service Delivery

• Service Support
  Provides a central Service Desk focussing on the provision of support, advice and guidance to individual customers (staff and students) to include learning resources, IT or audio-visual, procurement of IT or audio visual resources covering all sites.
• Solution Design and Delivery
  Engaging with stakeholders across the University to facilitate the design and delivery of IT solutions that will improve how things are done. Whether there is an idea to be progressed, or a problem to be solved, we can offer project management, business analysis and process services to enable this.
• Governance and Sustainability
  To provide guidance to staff and students about IT and data security, freedom of information and adhering to current legislation.
• In collaboration with the wider University, work towards reducing the University's environmental impact.

IT Operations

• Platform Development and Deployment
  Responsible for procurement, development, deployment and maintenance of the University's managed platforms, messaging and collaboration tools via centrally managed systems. These include exchange email, SharePoint, platform operating systems, application delivery, patching and antivirus, workstation and user policies and rights.
• Corporate and Academic Applications
  Responsible for procurement, development and maintenance of a portfolio of application and data management services to support the University's teaching and learning and management needs.
• Technology Infrastructure
  Provides the foundation for the University: the network - for both phone and IT use; central services, such as e-mail, internet and file storage; and a service to develop and maintain run the institution's systems.

Divisional Operations

• Divisional Operations
  Responsible for the purchasing of all IT equipment for the University. The team also provide internal administration, finance and HR services to the department.