Our customer charter
We aim to provide a friendly, supportive and caring place for you to live
To help us achieve excellent customer service and best practice, we're registered with the Universities UK Code of Practice for Managed Student Accommodation.
Here's what we promise you:
Value for money
Our all inclusive accommodation package represents excellent value for money and gives you an ideal base for your student life.
A place in halls for all first years
We guarantee a place in halls for all first year undergraduates, all new international students and all students with disabilities who apply before 31 July.
Excellent customer service
As part of our commitment to outstanding customer care and in accordance with the code of practice set out by the Housing Act, we aim to provide you with an agreed level of service.
A safe place to live
We offer you a safe and secure place to live with CCTV on every site, an intercom door system and staff cover 24 hours a day.
Secure facilities
We provide a secure postal point, controlled access car parking and secure bike sheds.
Help and support
We operate an open door policy, so you'll get advice and support whenever you need it.
A comfortable room
All rooms are carpeted with a bed, desk, chair, shelves, wardrobe and curtains. Standard rooms have a wash basin. En suite rooms have their own toilet, shower and wash basin. All rooms benefit from a communications package serviced by Ask4 which includes fast and efficient broadband.
A well-equipped cooking area
In your cooking area, you'll have a cooker, fridge freezer, microwave, sink, storage space and table with chairs.
A clean place to live
We'll clean all communal areas weekly. And we'll provide you with a vacuum cleaner, mop and bucket and dustpan and brush to use in the intervening period, if you need to.
A prompt maintenance and repair service
We'll deal with maintenance issues promptly and efficiently.
Every job will be allocated emergency, urgent or non-urgent status according to its severity.
We aim to respond to:
- emergency maintenance issues within 24 hours
- urgent maintenance issues within seven days
- non-urgent maintenance issues within two weeks.
