Using your communications package
Connecting to the internet
You have an 8Mb broadband internet connection in your room provided by ask4, a specialist student internet and phone company. This service is included in your booking fee.
To connect to the internet for the first time, you'll need to collect a connection DVD from the ask4 staff or your hall office.
Your connection DVD also contains free antivirus software to protect your computer and our network.
Using the phone in your room
Our phone system in halls is also operated by ask4.
If you use the phone in your room, your internal calls to other people in halls are free, but you'll need to pay for your external calls.
You can find out your room telephone number by calling 175 from your handset.
You pay for your external phone calls by buying credit from ask4 or contacting ask4. The credit on your phone is used up as you make a call in the same way as a pay as you go mobile. You can check your remaining balance by dialing 152.
If you're not available to answer your phone, your calls will go to voicemail. Dial 2500 to listen to your messages.
Having problems with your computer or phone connections?
T: 0845 1238710 (free from the phone in your room)
Text 'help me' to 07797 80545
E: support@ask4.com
