Complaints procedure
Please note: this is for Freedom of Information complaints only
Complaints regarding other services provided by the University should be sent in the first instance to Departmental Services. See www.derby.ac.uk/complaints or email deptservices@derby.ac.uk
1 Introduction
The University is committed to full compliance with the Freedom of Information Act 2000 and to the proper processing of any complaints it may receive in relation to the University meeting its obligations under the legislation.
2 Scope
2.1 The Complaints Procedure may be used by:
- any person who perceives that the University is not complying with its Publication Scheme;
- any person who considers that their request for access to information has not been properly handled, or who are otherwise dissatisfied with the outcome of the consideration of their request.
Complaints will be reviewed in the context of the University's obligations under the Freedom of Information Act 2000 and decisions taken pursuant to the Act, including decisions taken about where the public interest lies in respect of certain exempt information.
3 Process
3.1 If you feel the service you have received does not meet our aims or your expectations, please contact:
Information Management Co-ordinator
Information Technology Services
University of Derby
Kedleston Road
DE22 1GB
Email: foi@derby.ac.uk
Telephone: 01332 592151
Please mark your envelope (or email subject) FOI Complaint. You should expect to receive a response within 20 working days.
3.2 If you are still dissatisfied, please write to the Director of Information Technology Services:
Neil Williams
Director of Information Technology Services
Information Technology Services
University of Derby
Kedleston Road
DE22 1GB
Email: n.williams@derby.ac.uk
Telephone: 01332 591531
3.3 If you are not satisfied with the outcome of this process, you may appeal to the Information Commissioner by writing to the address below:
The Information Commissioner
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
4 Records
4.1 The Information Co-ordinator will maintain a record of the following:
- details of all complaints received;
- the time taken to initially respond to each complaint;
- the time taken to respond fully to each complaint;
- the outcome of each complaint.
5 Monitoring and Review of Complaints
5.1 In conjunction with the Academic Registrar, the Information Co-ordinator will monitor and review complaints, and, if necessary, amend procedures where such action is indicated by more than occasional reversal of decisions.
