Service design session
Service Design session
On 18 December 2009, staff from the University welcomed real and virtual attendees at a training session in Derby on service design principles and how we have approached using these techniques to support the project. There were three main sessions and a workshop:
- Services Design Techniques: Services Blueprint (Session 1)
- The DERBI Experience (Presentation)
- Services Improvement Techniques (Session 2)
Videos of the sessions are available (simply click the above links), and presentations from the day are available from the CETIS website.
