Aims and objectives
JISC supports UK further and higher education and research by providing leadership in the use of Information and Communications Technology in support of learning, teaching, research and administration. It receives funding from all the UK further and higher education funding councils.
Click play for a short introduction to the Derby project.
The Derby project aims to improve the quality of the student experience from pre-entry preparing students to engage in learning and teaching. Enrolment, is the point at which an individual's status changes from an applicant to a student, it is considered to be significant point for which a review of service design and student relationship management would be beneficial for the JISC community.
Aims
- Use service improvement strategies (service design) to map the student lifecycle from pre-entry to readiness for learning and teaching and scrutinise these with stakeholders.
- Develop a blueprint of the enrolment process from the student's point of view considering main stages of the process, timing, participants, tangible and intangible aspects of student's experience. This analysis would form the basis of the service improvement plan.
- Explore the dependencies required to make enrolment effective in an integrated system. Identifying and exploring interface points during the three stages of the student lifecycle.
