Emotional Intelligence for Business Success
About the course
Emotional Intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Understanding EI will enhance your performance in the workplace.
On this short course you'll gain an understanding of the principles of EI and learn how this can be used to assess and influence peoples' behaviour in a business context.
You'll appreciate how different management and leadership styles make use of EI, and how you can develop your attitude and interpersonal skills to help you to achieve more.
What you'll cover
- EI in the context of Mayer and Savoley's four-branch model: recognising emotions; using emotions to facilitate thinking; understanding the meaning of emotions and; managing emotions.
- Recognise how emotion can be identified in faces, body language and tone of voice, enabling you to understand and influence the actions of colleagues.
- Develop strategies for managing their own emotions and the emotions of workplace colleagues and associates.
- How EI can be used to enhance your career opportunities.
Who should attend
This course is ideal for professionals from any sector who wish to improve their personal workplace performance and their ability to influence and manage the behaviours of others.
Benefits
You'll be able to manage your own emotional intelligence and understand how and where you should use it. This will result in increased personal effectiveness when dealing with others.
Organisations will benefit as their staff will be able to manage their business relationships more intelligently, resulting in improved performance and confidence.
Booking information
This course takes place over two days.
Dates: 10-11 July 2013
Venue: University of Derby Enterprise Centre, Bridge Street, Derby, DE1 3LD
Cost: £350
Book your course online or call us on 0800 678 3311
