What is a complaint?
A complaint arises when a student/applicant feels that an aspect of their learning, University service, facility or site is unsatisfactory and should be investigated.
The complaints procedure doesn't cover the following:
- Appeals against the decision of an Assessment Board - see Academic Appeals regulations
- Allegations of unacceptable behaviour from another student - see Grievance Procedures
- Appeals against the outcome of an academic offence investigation - see Academic Offences
- Complaints regarding compliance with the Freedom of Information Act - see FOI Complaints Procedure
