Maintenance issues - Once you're here - University of Derby

Maintenance issues

If something in your room or flat doesn't work properly it's important to let us know as soon as possible. 

If it is an emergency please call the hall's 24 hour mobile number.  Please do not email us about an emergency.

If it is not urgent tell your Hall Manager or a member of staff or complete a Maintenance Request Form and post it into the office.  These forms are also available online on UDo.

Reporting pests and infestations

If you or your flatmates notice the presence of any pests such as mice, squirrels or pigeons or any infestations of insects like silverfish please use the maintenance request form to let us know.  Once we are aware of the problem we will put pest control measures in place.

Please do not throw rubbish out of the windows as this encourages vermin and be careful of leaving your windows open when you are out - pigeons have been known to enter through the windows and cause serious damage.

Your responsibilities as a tenant

Your letting agreement states that you must maintain care of your room and the areas you share with your flatmates.  This is important for several reasons:

  • It allows safe access for Student Living staff during their work
  • It creates a pleasant living environment for you and your flatmates
  • It ensures you will not be charged for damages or cleaning costs at the end of your contract.

Please do the decent thing and keep your room clean, tidy and damage free.